Service Delivery

One of the toughest challenges facing technology leaders is finding a partner with a ready-to-serve approach to providing IT/Communications support services. Implementing a new service provider can often lead to ramp-up and ramp-down periods that cause schedule delays and higher-than-budget costs. IT Tech Direct’s proactive approach to developing migration and contingency plans for new customers mitigates these risks. Our Direct Service Delivery team is a cross-functional project-based resource team located less than 30 miles from the center of Washington, DC, in Annapolis, MD.

IT Tech Direct’s approach to Service Delivery is scalable and easily tailored to customer requirements. Our focus on a cross-functional approach to training our personnel has resulted in a cost-competitive team with diverse skill sets ranging from PC hardware warranty technicians, dispatch and logistics analysts, LMR technicians and Radio Frequency (RF) engineers.

Our team includes technicians with multiple certifications from Original Equipment Manufacturers (OEMs), including Microsoft, Motorola, Codan, Cisco, and L3Harris. Our Service Delivery team is currently providing direct project-based support to several federal customers with unique security and technical requirements.

— Core Competencies include

• Tier I/II Service Desk/Help Desk Support
• Deskside/Onsite technical Support
• IT/RF Systems Engineering (Design)
• Nationwide project-based support

— Current and Past Performance includes

• 1800 PC Migration project at 32 locations from Washington, DC to San Francisco, CA
• Retrofit self-service kiosks with new printers and hardware for 120 kiosks at 86 immigration processing service centers for Federal Civilian Customer
• Tier I/II Helpdesk support for customized Customer Relationship Management (CRM) software solutions utilized to schedule hazardous threat training programs