IT Tech Direct has developed collaborative relationships with multiple Original Equipment Manufacturers (OEMs) in the portable and fixed radio communications market and values these long-standing relationships.
Our tactical communication staff is trained and certified in multiple OEM technologies, giving the company the flexibility to support a broad base of customers operating legacy and current-generation communication systems. Our team has also assisted customers with the efficient transition to next-generation communication systems. Our technicians are trained to support communications systems from Motorola Solutions and L3Harris.
— Core Competencies include
- Ability to support multiple OEM products
- Preventive, corrective, and on-demand maintenance
- 365/24/7 Customer service helpdesk
- Subscriber (Alignment/Reprogram/Deployment
- LMR inventory database & audit services
- RF Systems Engineering, Installation, and Analysis
- Interoperability Programming
- Hardware/Software and Firmware Updates
- Formal and informal end-user training
- RF Device Alignment (Field and Depot)
- Equipment & Systems Staging
— Current and Past Performance includes
- Provide on-site technical support to augment infrastructure, operations, and maintenance services at multiple locations throughout the Continental United States and its territories.
- On-site 7X24X365 technical support for Network Operations Centers (NOCs), Wireless NOCs (WNOC), and LMR networks
- Procurement and Installation of consolettes, desksets, and all associated IP network components at multiple command and control centers and points of entry
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Why IT Tech Direct
- 20+ years of federal contracting experience
- 24/7/365 technical support
- Nationwide field support teams
- Multiple active contract vehicles
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