Maintenance

IT Tech Direct offers several infrastructure maintenance and operation (O&M) services to our commercial and federal customers. Our approach begins with our multi-talented team of management and technical professionals who work with the customer to meet or exceed Service Level Agreement (SLA) requirements.

— System/Network Administration

• Physical and Virtual Server/Appliances
• HyperV, VMWare, Windows Server, Linux
• Patch and Update Management
• User Profile Management
• Storage Management (Data Center & Cloud)

— Maintenance

• Preventive Maintenance
• Break-Fix
• Hot Swap
• Disaster Recovery
• NOC/EOC

— Operations

• Asset/Logistics/Inventory Management
• Configuration Management
• Change Management
• Release Management
• Reporting Management
• Document/Knowledgebase Management
• Quality Management

— Security

• Security Operations Center (SOC)
• Log Management
• SIEM (Security Information and Event Management)
• Firewall Management
• Authentication
• Rights Management

— Current and Past Performance includes

• Hands-on technical support for a federal client’s new asset management system. The ITTD project teams conducted physical inventories and inventory reconciliations of over 10,000 assets to ensure the baseline inventory database contained accurate part numbers, standardized asset and material nomenclature, and accurate existing inventory counts.
• Patch, firmware, and software version management for 110,580 Apple, Dell, HP, Windows, Linux, Solaris, Cisco, and Motorola devices.
• Tier I/II on-call troubleshooting, diagnosis, problem resolution, and break/fix service support for workstations, laptops, printers, and network devices nationwide.