The IT Tech Direct service desk is the first line of resolution for our IT support organization.
Our service desk solutions utilize ITIL (Information Technology Infrastructure Library) methodologies and best practices to meet customer requirements. Our team offers customer site and off-site service desk options, a 24×7 Toll-free phone number, email, text, web, and storefront.
— Current and Past Performance includes
- 24/7 phone and storefront support of customize customers.
- Tier I/II incident and problem management support for self-service kiosks located at USG facilities nationwide.
- Technical Dispatch support service management, from problem initiation to problem resolution.
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Why IT Tech Direct
- 20+ years of federal contracting experience
- 24/7/365 technical support
- Nationwide field support teams
- Multiple active contract vehicles
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